RETURNS AND REFUNDS POLICY

byNUT · bynut.es

Last updated: May 2026

1. Deadline and conditions for returns

You have 14 calendar days from receipt of your order to exercise your right of withdrawal, in accordance with Spanish Royal Legislative Decree 1/2007, of 16 November, which approves the consolidated text of the General Law for the Defence of Consumers and Users.

For the return to be accepted, the product must meet all of the following conditions:

• Be in the same condition as delivered — unused, unopened and with the original packaging intact.

• Retain all original tags, seals and protective packaging.

• Be accompanied by the receipt or proof of purchase.

 

Important — Cosmetic products: For reasons of hygiene and health protection, we do not accept returns of cosmetic products that have been opened, used or whose hygiene seal has been removed, in accordance with article 103.e of Royal Legislative Decree 1/2007. This exception is compatible with the 14-day right of withdrawal, which may only be exercised for products with the seal intact.

2. How to start a return

To start a return, contact us before sending the product back:

• By email: info@bynut.es

• Indicating the order number and the reason for the return.

 

Returns sent without prior authorisation will not be accepted. Once your request has been validated, we will guide you through the process.

Returns address: Cosmonuts, S.L. (byNUT), Carrer de París 142, B-A3, 08036 Barcelona, Spain.

3. Return shipping costs

Return shipping costs are borne by the customer, except in the following cases:

• The product received is defective or damaged.

• The product received does not correspond to the order placed.

 

In these cases, byNUT will bear the collection or return costs and, depending on the case, will proceed to replace the product or issue a full refund of the amount paid, including the original shipping costs.

4. Items not eligible for return

Returns will not be accepted for:

• Cosmetic products that have been opened, used or whose hygiene seal has been removed (art. 103.e RDL 1/2007).

• Products on sale or with a special discount, except in cases of defect or error in the order.

• Gift cards.

• Personalised or made-to-order products.

5. Refunds

Once the return has been received and inspected, we will notify you whether the refund has been approved. If approved:

• The refund will be automatically processed using the same payment method used for the purchase.

• The refund will be issued within up to 10 business days from approval, although your bank or issuing entity may take slightly longer to make it effective.

• If more than 15 business days have passed since approval without receiving the refund, please contact us at info@bynut.es.

6. Damage and incorrect products

Please inspect your order upon receipt. If the product is damaged, defective or does not correspond to what was ordered, contact us at info@bynut.es as soon as possible, attaching photographs of the condition of the product and packaging. We will resolve the incident promptly.

7. Exchanges

We do not process direct exchanges. If you would like a different product, start the return of the original item (if it meets the conditions) and place a new order separately.

8. Contact

For any queries about returns or refunds:

Email: info@bynut.es

Address: Cosmonuts, S.L. (byNUT), Carrer de París 142, B-A3, 08036 Barcelona, Spain

This is a courtesy translation. The original Spanish version shall prevail in the event of any discrepancy.